Warranty

Warranty

Fixkart has a clear and defined Warranty Policy with higher degree of transparency for its users. Some of the critical pointers related to Warranty Policy is listed as below to provide more clarity to the end user before making a choice and to set right expectations to all its customers.

  • Repairs of liquid damage or water damage phones do not carry any warranty.
  • Warranty for all repairs other than Touch & LCD is 90 days from the time device has been delivered.
  • For Touch/LCD repairs, we provide a service warranty of 180 days from the time mobile has been delivered.
  • The warranty covers only the service issues which were fixed by Fixkart.in
  • Warranty doesn’t cover any breakage/damage caused by external environment after a mobile has been delivered.
  • There is no service charge on concerns/complaints regarding repairs that are raised within 3 days of delivery of product.
  • However, we charge a nominal service fee of Rs.199 as service/labor charge if the complaint is raised 3 days post-delivery.
  • Fixkart may provide a fixed warranty period with respect to certain/all parts of the device as indicated by the repair specialist. If the event the Device does not function in a manner reasonably expected from devices featuring similar specifications, Fixkart shall promptly do the repair without any additional charge.
  • If Fixkart is unable to repair your device or device does not have any fault or you disagree to the repair estimate, we will return your Equipment to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.
  • The warranty excludes problems related to physical or accidental damage or taking apart the device by the user.
  • If the device has been opened up, repaired or otherwise attended to by a third party technician after it has been repaired by Fixkart, the warranty on your Device is void.
  • No software-related repairs or parts which are electronically non-functional will be covered by the warranty provided by Fixkart.