Privacy Policy

We collect only the information needed to provide and improve our doorstep repair service. This includes:

• Contact details — your name, phone number and, optionally, email address.
• Device details — the make, model and reported issue of the device you want repaired.
• Service address — the location where you would like the technician to visit.
• Booking history — records of your past and current repair bookings.
• Communications — messages you send us by call, WhatsApp or email.

We use your information to process and schedule repair bookings, assign and route technicians, send booking confirmations and repair-status updates by SMS or WhatsApp, raise quotes and invoices, handle warranty claims, respond to your enquiries, and improve the quality and safety of our service.

We do not sell your personal information. We share it only as needed to deliver the service — for example, with the technician assigned to your repair, and with trusted providers such as SMS, messaging and payment partners who act on our behalf. We may also disclose information where required by law.

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. Access to personal data is restricted to staff who need it to do their job. No method of transmission or storage is completely secure, but we work to protect your data at every step.

Our website may use cookies and similar technologies to keep the site working correctly and to understand how it is used so we can improve it. You can control cookies through your browser settings; disabling them may affect some site features.

You may ask us to access, correct or delete the personal information we hold about you, and you may opt out of non-essential messages at any time. To make a request, contact us using the details below — we will respond within a reasonable time.

We keep your information only as long as needed to provide the service, honour warranty periods, meet legal and accounting obligations, and resolve disputes. When it is no longer needed, we delete or anonymise it.

Fixkart's services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

We may update this policy from time to time. The latest version will always be available on this page with a revised “last updated” date. Significant changes will be communicated where appropriate.